SHIPPING & RETURNS
Shipping Policy
Orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms. LEAGUES AHEAD is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on 9833485140 or info@puckexplore.com
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- Free shipping for orders within Maharashtra
- Orders out of Maharashtra will incur a shipping cost of Rs. 100
Return & Exchange Policy
Regrettably, because of the type of products we offer, we typically cannot accept returns. However, if your order arrives damaged, we will gladly exchange it for a new one. For games with missing components or defects, you will need to contact us directly for replacements, which will be provided upon proof of missing pieces. If an exchange is not feasible due to stock unavailability, a refund will be provided.
Cancellation Policy
Cancellations can only be made if the goods have not yet been dispatched. Upon successful cancellation, the full order amount will be refunded.
Once you request the cancellation of items in your order, it will take us 2-5 business days to process the cancellation and initiate the refund. You will receive an email notification once this is done. Afterward, it usually takes 10-15 days for the refund to appear in your account.
Refunds will be processed using the same payment method you used for the purchase. If technical issues prevent us from refunding to the original payment source, we will contact you to arrange an alternative payment method.